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CUSTOMER RELATIONS (ACCEDITED LEVEL 2)
 
CUSTOMER RELATIONS (ACCEDITED LEVEL 2)
 
£250.00
 

COURSE CODE 68


 

 

Student Profile

 

This programme is designed for people who wish to gain an understanding of principles and practice of Customer Relations.  No prior knowledge is required.

 

Objectives

 

The objectives of the course are to:

Understand the need for customer care skills

Identify strengths and weaknesses in your firms care approach

Plan a caring approach

Develop personal customer care skills – face to face

Develop personal customer care skills – on the phone

Understand how to deal effectively with anger, aggression and complaints

Define the role of receptionist

Describe good practice in receiving visitors and guests

List the administrative function assigned to reception

Understand the importance of security and personal safety

 

Study Method

 

The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of enrolment. 

 

Assessment

 

Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

 

Course Accreditation

 

At the end of this course successful learners will be awarded a certificate of achievement by NCFE. This course has been accredited under NCFE IIQ Licence by Kendal Publishing Limited which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to our courses. We have designed our training courses specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 2 (using Ofqual’s Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

 

Course Duration

 

Students may register at any time and have a full year to complete their studies.  The course will take around 60 hours of study to complete.

 

Pack/Course Contents

 

Your study pack is dispatched in full at the time of enrolment and provides all you need to complete your studies:

 

Studyguide

Comprehensive study notes for each element of the course

Self-assessment activities

Assignments

Tutor support

Assignment marking & feedback

Certification

 

Price and Payment Methods

 

Please refer to current price list

 

 

 

 

COURSE CONTENT

 

The course is divided up into three modules, as follows:

 

Module 1: Customer Care

 

Why your firm needs customer care  

Why you need to do something about it

Your plan of campaign

Customer care skills

Handling complaints   

 

 

Module 2: Customer Care on the Telephone

 

Telephones – problems and opportunities

Telephone skills

Telephone Reception Skills

Dos and Don’ts on the telephone

Handling problems and objections

Controlling anger

Dealing with criticism

Communicating on the telephone

Handling complaints

           

 

Module 3: Reception Skills

 

The role of the receptionist

Being a ambassador

Receiving visitors & guests

Administration in reception

Telephone Skills

           

 

 

 

 



Advantages of this distance learning course:
  • Home Study: you declare when you study, no need to attend class at fixed times and fixed dates. Your study hours fit around you!
  • We will post all the beautifully printed course materials to you. Everything is written in a clear and easy-to-understand format.
  • Start this course anytime of the year! No need to wait until the new academic year starts. Enroll today so soon you'll start improving your CV or re-skill for your new career.
  • Create your own study routine, learn at your own pace, complete your course as quickly or slowly as your circumstance dictate.
  • Your home learning is totally supported by experienced tutors who guide, encourage and assess your progress. You will not be alone because all our tutors are friendly and approachable.


CUSTOMER RELATIONS (ACCEDITED LEVEL 2)
 
CUSTOMER RELATIONS (ACCEDITED LEVEL 2)
 
 
£250.00
 

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Questions about this course? Contact Student Support / Course Advisors

Enrol by phone: call 0845 65 22 187 quote course code 68

Enrol by post: print this postal form.

http://www.ukdistancelearningcollege.com/web/p68


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