This course is supplied to students on a self study basis. No support is provided. A very cost effective way of learning the basics of a subject.
This course provides students with broad coverage of of the major issues facing new and growing businesses, presented in a format which allows a quick grasp of essential details required when running a business.
The course also gives further information which will allow students to explore subjects of particular interest a lot further.
Each section of this course provides reviews of up to date and current legislation, and clear explanation of how to ensure your business adopts best practice.
Activities are included at the end of each section designed to get you thinking how each topic could have further impact on your business.
Course Requirements
No previous knowledge or qualifications are required to purchase this course.
Syllabus
The course consists of the following units:
Section 1: Consumer Practice
ยท Sale of goods
ยท Supply of goods and services
ยท Trade descriptions
ยท Misleading advertisments
ยท Unfair terms
ยท Selling by post and the internet
ยท Gurantees and warranties
ยท Business names
Section 2: Employment practices
ยท Recruiting staff
ยท Keeping staff
ยท Parting with staff
ยท Discrimination
ยท Terms and conditions of employment
ยท Hours of work
ยท Payroll issues
ยท Employee rights
Section 3: Customer Care
ยท Why should you care?
ยท Setting standards
ยท Customer care in practice
ยท Dealing with complaints
ยท Dealing with angry customers
Section 4: Quality assurance
ยท What is quality?
ยท Quality assurance standards
ยท Setting standards
ยท Investing in people
ยท Data Protection
Section 5: Health and safety
ยท Health and safety at work
ยท Risk assessment
ยท Reporting of incidents and accidents
ยท Manual handling
ยท Visual display equipment
ยท Control of hazardous substances
ยท Protective equipment
ยท Fire safety
ยท Electricity
ยท First aid
ยท Accident prevention
Section 6: Financial Propriety
ยท Quotations and estimates
ยท VAT
ยท Credit terma
ยท Credit control
ยท Public liabilty
ยท Employers liability
ยท Other risks
Section 7: Additional information and web site listings
ยท Sources of information and the internet
ยท Useful websites.
This course comes in its own A4 folder for easy transportation.
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