The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Any one considering employment in, or currently employed within the air travel industry.
- The importance of the air travel industry
- Passenger needs - providing a customer service experience
- Airline and airport customer care
- Creating a positive impression with passengers
- Solving customers' problems
- The importance of product knowledge
- Key components of airline customer service
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 140 hrs.
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
- All study materials
- Study Guide
- Full Tutor and Admin support
On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Airline and Airport Customer Care Certificate
Airline and Airport Customer Care Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.