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AIRLINE AND AIRPORT PASSENGER SERVICE
 
AIRLINE AND AIRPORT PASSENGER SERVICE
 
£325.00
 

COURSE CODE 130


 

The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.

In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.


Target Audience:

Any one considering employment in, or currently employed within the air travel industry.

At the end of this programme, students will be able to:

    * Understand the unique operating environment and requirements of staff engaged in passenger service occupations

    * Identify the skills and characteristics required for passenger service agents to be effective

    * Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents

    * Demonstrate an understanding of the written skills [and standards] required of passenger service agents

    * Describe the essential features and equipment encountered in a passenger service agents environment

    * Describe the service standards required of passenger service operatives

Course Syllabus


  Unit One:

    * Time Management, Suitability & Airline & Airport Preparation Standards

    * Use time effectively and plan appropriately

    * Understand the airline requirements for new airline or airport PSA's

    * Understand the Assessment procedures used for aviation PSA's

    * Identify the characteristics of working effectively in an aviation PSA team

 

Unit Two


     * Introduction to Verbal Airline & Airport PSA Standards

    * Complete and read effectively a P.A. script, memorising key features

    * Identify correct techniques for using the P.A. system

    * Identify correct answers to airline jargon terms

    * Prepare for an effective self introduction

 

Unit Three

 

    * Introduction to Written Airline & Airport PSA Standards

    * Locate necessary and relevant information for research

    * Carry out a research activity on a UK airline and present it effectively

    * Completing a standard airline style test

    * Complete a standard airline style application form


  Unit Four

    * Introduction to Effective Airline & Airport Service Standards

    * Identify the key feature of the layout of a typical airport

    * Identify relevant equipment and its use for a practical check-in scenario

    * Prepare for situations requiring effective PSA service

    * Apply airline & airport service to passenger needs and requests

 

Qualifications

On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Airline and Airport Passenger Service Agents Certificate

Airline and Airport Passenger Service Agents Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.



Advantages of this distance learning course:
  • Home Study: you declare when you study, no need to attend class at fixed times and fixed dates. Your study hours fit around you!
  • We will post all the beautifully printed course materials to you. Everything is written in a clear and easy-to-understand format.
  • Start this course anytime of the year! No need to wait until the new academic year starts. Enroll today so soon you'll start improving your CV or re-skill for your new career.
  • Create your own study routine, learn at your own pace, complete your course as quickly or slowly as your circumstance dictate.
  • Your home learning is totally supported by experienced tutors who guide, encourage and assess your progress. You will not be alone because all our tutors are friendly and approachable.


AIRLINE AND AIRPORT PASSENGER SERVICE
 
AIRLINE AND AIRPORT PASSENGER SERVICE
 
 
£325.00
 

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Questions about this course? Contact Student Support / Course Advisors

Enrol by phone: call 0845 65 22 187 quote course code 130

Enrol by post: print this postal form.

http://www.ukdistancelearningcollege.com/web/p130


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