UK Distance Learning College - affordable courses for all  

UK DISTANCE LEARNING COLLEGE

   
Affordable Learning For All        
 

HOME

ABOUT US

CATEGORIES

A to Z

FAQ'S

CONTACT

ACCREDITATION

TERMS

Bookmark and Share


AIRLINE AND AIRPORT CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
AIRLINE AND AIRPORT CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
£285.80
 

COURSE CODE 128


 

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

Accredited Course

All air industry staff who interface with customers and passengers will benefit greatly from this study programme.

Course Requirements

There are no previous skills or qualifications needed to register for this study programme.

Syllabus

The course is divided up as six units, as follows:

Module A

Unit 1: Conflict and anger

• understand the sources and nature of conflict
• consider different conflict-handling styles
• learn to understand and deal with anger

Unit 2: Listening skills

• understand the ideal listening process
• deal with prejudices which may damage your ability to listen
• beware of traps for listeners

Module B

Unit 3: Negotiation

• understand the nature of establishment-community conflicts
• see how these groups approach conflict situations
• understand the ‘joint problem solving’ approach
• learn good negotiating practice
• consider strategies for rescuing difficult situations

Unit 4: Mediation

• understand the meaning and nature of mediation
• know when mediation is useful
• understand the phases of the mediation process
• deal with problems that can arise during this process
• know what qualities you need to develop to be an effective mediator

Module C

Unit 5: Crisis mediation

• understand the problem of re-entry
• look at causes of power imbalances in negotiation
• learn to deal with these power imbalances
• understand the importance of establishing a good working relationship with the other party
• deal with the need for mediation in crisis situations


Unit 6: Examples of good and poor practice

What qualification is awarded upon completion?

The course is accredited at level 2 by NCFE, a leading awarding body recognised by the UK Qualifications and Curriculum Authority.

How long will this course take to complete and do I have to complete within a certain time?

Students can register for this course at any time. Average completion time is approximately 80 hours overall. All students registered for this course have one year to complete from the date of registration.

What is included in the price of my course?

· NCFE Accredited course pack

· NCFE registration

· Tutor support for a full one year from registration

· Unlimited access to the student helpline during working hours.

What if I need to ask a question relating to my course?

All students registered for this course will be assigned a personal tutor whom they may contact during working hours. Details of who your tutor is and how to contact them will be in your study pack

How is my Coursework assessed?

All assignments will be submitted to your personal tutor on a regular basis as you progress through your course. A report along with any relevant comments will be returned to you.

Will I be required to sit an exam?

This course is completed using continual assessment allowing your tutor to closely monitor your progress. Therefore no examination is required.

 

 Qualifications

On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Airline and Airport Conflict Management Certificate

Airline and Airport Conflict Management Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.



Advantages of this distance learning course:
  • Home Study: you declare when you study, no need to attend class at fixed times and fixed dates. Your study hours fit around you!
  • We will post all the beautifully printed course materials to you. Everything is written in a clear and easy-to-understand format.
  • Start this course anytime of the year! No need to wait until the new academic year starts. Enroll today so soon you'll start improving your CV or re-skill for your new career.
  • Create your own study routine, learn at your own pace, complete your course as quickly or slowly as your circumstance dictate.
  • Your home learning is totally supported by experienced tutors who guide, encourage and assess your progress. You will not be alone because all our tutors are friendly and approachable.


AIRLINE AND AIRPORT CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
AIRLINE AND AIRPORT CONFLICT MANAGEMENT (ACCREDITED LEVEL 2)
 
 
£285.80
 

E-mail this course to a friend

Questions about this course? Contact Student Support / Course Advisors

Enrol by phone: call 0845 65 22 187 quote course code 128

Enrol by post: print this postal form.

http://www.ukdistancelearningcollege.com/web/p128


Printer Friendly



People who looked at this course were also interested in these courses:

TRAVEL & TOURISM CERTIFICATE from UK Distance Learning College - affordable courses for all
TRAVEL & TOURISM CERTIFICATE
£250.00
More...
Distance Learning College
AIR CABIN CREW OPERATIONS from UK Distance Learning College - affordable courses for all
AIR CABIN CREW OPERATIONS
£325.80
More...
Distance Learning College
AIRLINE AND AIRPORT PASSENGER SERVICE from UK Distance Learning College - affordable courses for all
AIRLINE AND AIRPORT PASSENGER SERVICE
£325.00
More...
Distance Learning College


More interesting courses in these categories: Airline & Travel

Click below to see our most visited categories: